Privacy Policy

1. Who We Are

CrazyPotatoUK (“we”, “us”, “our”) is responsible for the personal data collected through this website.

This website is intended for UK customers only.

If you have any questions about this policy or how your data is handled, you can contact us using the details at the end of this page.

2. What Data We Collect

We only collect personal data that is necessary to operate our website and fulfil orders.

This may include:

• Name
• Billing and delivery address
• Email address
• Phone number (if provided)
• Order and payment details
• IP address and basic website usage data

We do not knowingly collect data from children.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil orders
• Communicate with you about your order
• Provide customer support
• Comply with legal and accounting obligations
• Prevent fraud and misuse of our services

We do not sell your data.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Contract – to supply goods you have ordered
• Legal obligation – for tax, accounting, and regulatory requirements
• Legitimate interests – to operate, secure, and improve our business

Where consent is required (for example, marketing emails), this will be requested explicitly.

5. Marketing Communications

We will only send marketing communications if:

• You have actively opted in, or
• We are legally permitted to do so

You can opt out at any time by using the unsubscribe link or contacting us directly.

6. Payment Processing

Payments are handled by third-party payment providers.

We do not store full card details on our systems.

Payment providers only receive the information necessary to process your payment and are responsible for protecting your payment data.

7. Sharing Your Data

We may share your data only where necessary, including with:

• Payment processors
• Delivery and courier services
• Website hosting and ecommerce platforms
• Accountants or professional advisers where legally required

All third parties are required to handle your data securely and in line with UK data protection law.

8. Cookies

Our website uses cookies to:

• Ensure the site functions correctly
• Improve performance and usability

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Further details are available in our Cookie Policy (where applicable).

9. Data Retention

We only keep personal data for as long as necessary.

This includes:

• Order records retained for legal and tax purposes
• Customer service communications retained for operational reasons

Data is securely deleted or anonymised once it is no longer required.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data (where applicable)
• Restrict or object to processing
• Request data portability

Requests can be made by contacting us using the details below.

We may need to verify your identity before responding.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this website and will apply from the date of publication.

13. Contact Details

CrazyPotatoUK
Email: Privacy@crazypotato.uk